CV examples / Call center agent
Call center agent CV and resume example
BPO recruiters hire agents with clear English, steady scores and patience. They check your account type, calls per shift and numbers such as AHT, CSAT and QA score, plus your typing speed and English test result. With no call center experience yet, show TESDA Contact Center Services NC II, customer-facing work or school projects, and your readiness for night shifts.
Free to build and preview. $9 once to download.
How to write a call center agent CV
- Give your account and volume, for example 'inbound billing support for a US telecom account, 50 calls a shift'.
- Report the numbers BPO recruiters check, for example 'AHT 7:20 against a 7:30 target, schedule adherence 96%, QA 95%, CSAT 92%'.
- With no call center experience, lead with customer-facing work and training, like 'crew member serving 150 customers a shift' and 'TESDA Contact Center Services NC II'.
- State your typing speed, English test result and shift availability, for example '45 WPM, Versant 64, open to night and weekend shifts'.
Skills employers look for
Inbound call handling · Technical troubleshooting · Active listening · Call de-escalation · Billing and account support · Ticketing and CRM tools · Typing speed · Call quality (QA) · Average handle time · Schedule adherence · Clear spoken English · Shift flexibility
CV templates that suit a call center agent. Your content moves with you.
Administration, HR, teaching, customer service, graduates
Any industry, applicant tracking systems
Healthcare, HR, customer success
Students, graduates, academic applications
Operations, logistics, project management, sales, clear career paths
Operations, logistics, administration
Teaching, nonprofit, hospitality
CV guides. Read before you apply.
All guides- Resume format in the Philippines: what employers expect in 2026, with a sampleHow a resume for jobs in the Philippines should look in 2026: the sections, the photo question, which personal details to leave off, and a full sample for a fresh graduate.
- Resume for OFW jobs: how to write a resume for work abroadWhat to put on a resume for work abroad, what agencies and foreign employers check first, and how to write it for household, factory, healthcare and office jobs.
- CV format for Gulf jobs when you apply from abroadWhat to change on your CV when you apply to the UAE, Saudi Arabia or Qatar from India, Pakistan, the Philippines, Egypt or the UK.